Choose the payment method that best suits you:

 

Initially, we declare that the prices listed in the relevant lists under each product include VAT (24%), while www.naeniam.gr reserves the right to adjust prices without being obliged to inform the consumer public.

Customers outside the European Union are subject to any additional charges that may arise from exchange rate differences, customs clearance, import duties, product restrictions and other local requirements for which our company bears no responsibility.

For the convenience and service of all those who wish to purchase from our online store , www.naeniam.gr offers you the following alternative payment methods, in accordance with what is stated in the

Payment by credit-debit card or Klarna.

Charge your credit/debit card or Klarna account. Your credit/debit card or Klarna account will be charged on the day the product shipping process begins.

www.naeniam.gr has taken all necessary measures for the security of your transactions via your card and all cardholders are subject to validity checks.

NAENIAM Company accepts the following payment methods: VISA, MASTERCARD, KLARNA, DINERS & EUROLINE.

Your transactions in our online store are protected by the highest online security systems (RSA Encryption). For the purpose of payment, you complete all the necessary fields (card number, expiration date, CCV) in the environment of the respective bank.

NAENIAM Company processes your card details exclusively and solely for the purpose of completing the transaction between us, namely the repayment of the Products you have purchased from our online store. Your card number is not stored, therefore for each purchase in our store that you wish to pay by credit card, you will have to re-declare your card details. The processing of your personal data is governed by the Personal Data Protection Policy and the Cookies Policy of N aeniam Boutique .

Payment by deposit into our bank account

Naeniam allows you to deposit the amount of your order into the bank account of the following banks:

EUROBANK with number 0026.0005.12.0201117493 and IBAN GR5602600050000120201117493
PIRAEUS with number 5028.095.396.046 and IBAN GR4101720280005028095396046
ALPHABANK with number 122002002027162 and IBAN GR3101401220122002002027162
NATIONAL with number 12100671051 and IBAN GR4701101210000012100671051

We would kindly ask you to include your order number in the reason for the deposit.

We also accept payments via IRIS, through the VAT number 133619965

Your order will be on hold until the bank confirms that the amount has been deposited. Usually the waiting time for receiving confirmation is 2 business days. To facilitate the process, please send us a copy of the deposit slip along with the order number and your full name to the email address naeniamboutique @ gmail .com . Alternatively, you can send us the date, bank, and reason for deposit, along with the order number, your full name and a phone number to the above email address.

If payment is not made within 2 business days, your order will be canceled.

For any other information please contact us at 211-4076779 or at naeniamboutique @ gmail .com .

You have a period of fourteen (14) calendar days (excluding weekends and holidays, unless the final day of the period is a Sunday or a holiday) to withdraw from any purchase you may have made through our online store, without stating the reasons or providing us with any explanation regarding your desire to return the product(s) (unreasonable withdrawal).

The aforementioned period of fourteen (14) calendar days for exercising the right of withdrawal is set from the day following the day on which you or a person you may indicate to us as responsible for receiving your products (other than the carrier), acquires physical possession of the products. In case you have ordered more than one product in one order and which are delivered separately, the period for exercising the right of withdrawal in accordance with the above starts from the day following the day on which you or a person you may indicate to us as responsible for receiving your products (other than the carrier) acquires physical possession of the last good. In any case, if the expiry of the period coincides with a weekend or public holiday, it is extended until the next working day.

Procedures for exercising rights

To exercise the right of withdrawal above, you must, before the expiration of the period for exercising it in accordance with the above, inform us of your decision to withdraw from the Sales Contract that we have concluded, with a clear statement (e.g. a letter) which you will send in one of the following ways:

• by registered letter to our postal address: "STERGIOU MARIETA GEORGIOS||NAENIAM BOUTIQUE, Glyfada Attica, on Laodikis Street no. 40A, in the Municipality of Glyfada, ZIP Code 16674, Greece".

• by telephone with our Customer Service department at 211-4076779,

• by email at naeniamboutique @ gmail .com

• by completing the "RETURN FORM" attached to the shipping note upon receipt of the product and giving the form to our courier partner at the same time he visits you to deliver the product.

• Electronically on our website www . naeniam . gr . By electronically submitting the Withdrawal Request, our Company will send you without delay to the email you have provided us during your registration or upon completion of your order, confirmation of receipt of your request.

• For your convenience, you can also use the WITHDRAWAL FORM TEMPLATE attached to these Terms, which you can print and send/attach in accordance with the above.

The use of the attached Form is not mandatory.

Consumer obligations upon withdrawal

In order to meet the withdrawal period, you must send us your declaration of exercise of your right of withdrawal before the withdrawal period has expired in accordance with the provisions set out herein. You expressly agree that your communication of exercise of the right of withdrawal is deemed to have reached us on the next business day after the request for withdrawal is sent to us in accordance with the provisions set out herein.

In case of exercising the right of withdrawal in accordance with the above, you must return to us at the address: "STERGIOU MARIETA GEORGIOS||NAENIAM BOUTIQUE, Glyfada Attica, on Laodikis Street no. 40A, in the Municipality of Glyfada, Postal Code 16674, Greece" the Product from the purchase of which you withdraw immediately, without undue delay and in any case within fourteen (14) calendar days from the day on which we received the notification of your decision to withdraw from the sales contract in accordance with the provisions herein.

The deadline is considered to have been met if you send back the Products before the end of the 14 calendar day period, as defined above. Also, the products from which you withdraw, can also be returned by you to the NAENIAM BOUTIQUE physical store only if you wish a credit or exchange.

The exercise of the right of withdrawal constitutes, by law, your obligation to prove to us that you exercised it in good time (the date on which the request for withdrawal was submitted to our company), in order for us to calculate the legal deadlines arising from this and the law.

The cost of returning the products from which you withdraw is borne by you. If you use the transport company with which we collaborate ( EASYMAIL or SPEEDEX ), the return cost is €6 within Attica and €7.5 outside Attica, with the obligation to return and resend the product to us (at the address: “STERGIOU MARIETA GEORGIOS||NAENIAM BOUTIQUE, Glyfada Attica, on Laodikis Street no. 40A, in the Municipality of Glyfada, ZIP Code 16674, Greece”).

The cost is paid to the courier company upon receipt of the product for re-shipment to us or will be deposited at Naeniam 's Bank ( Eurobank or Piraeus Bank after consultation with the User).

In case you use any other transport company or ELTA to return the product from which you withdraw, you pay directly to it the return cost that you will agree with the courier company in question.

For returns from any other country (except Greece), you must find the courier company yourself and pay the corresponding fee directly to it. In case you have ordered the product from a country that uses a currency other than the Euro, you undertake to cover the cost of the return in addition to the cost in case of an exchange rate difference, in case of customs clearance or import duties, etc.

Company Obligations

Without prejudice to what is expressly set forth herein, if you withdraw from a purchase of yours in accordance with the provisions herein, and return the product to us, without wishing to exchange it for another or to be granted an electronic credit of your money via voucher to your Naeniam account, on a case-by-case basis, under certain conditions and provided that the purchase of the product from which you withdraw was made on delivery, it is possible (under the terms that we will decide on a case-by-case basis) to credit your bank account which you will notify us of when exercising the right of withdrawal, since by accepting these terms you expressly and unreservedly declare to us that you consent to a different method of refunding your money as a result of withdrawal.

The method followed by our Company is to credit your money to your Account held in our online store for your next purchase at Naeniam (either in our e - shop or in our physical store) or by issuing an equivalent voucher , i.e. of equal value to the value of the product.

The credit will be proportional to the cost of the return as stated above.

The amount of credit in your Account held in our online store as a result of the above, you can use without restrictions in our online store and in our physical store.

Return of Products due to withdrawal

We are entitled to delay the refund of your money until we receive back the products from the purchase of which you withdraw in the same good condition in which you received them. In case of withdrawal in accordance with the above, it is clarified that any products that you have purchased with a discount due to the purchase of the product from which you withdraw, you must return them together with the main product from which you withdraw, otherwise the withdrawal is considered as not exercised by you and therefore no obligation is generated for us.

You acknowledge and agree that it is your responsibility for any reduction in the value of the products you return, which (reduction) occurs as a result of your handling or misuse of the products in question, other than that which is necessary to determine the nature and properties of the products. It is clarified, however, that in order for the credit or exchange to be made, the product that we received as a result of your withdrawal must be in the excellent condition in which it was received without damage and must be complete, in its original packaging and accompanied by all relevant documents (receipt, return form and/or return receipt, distinctive product tags). The Company DOES NOT receive products that are returned upon your withdrawal and which are dirty, damaged, scratched, creased and generally give us the impression that they have been used beyond what is necessary to determine their suitability.

All products must be returned in good general condition and clean as delivered by the Company.

For clarification, the footwear must be tried on a soft carpet or something similar, otherwise the Company does NOT accept footwear that gives any impression that they were not tried on a mat or very soft surface. For swimwear, it is clarified that for hygiene reasons, you must try them on with the sticker they carry and return them with it, otherwise they will be considered as unacceptable by our Company and therefore the right of withdrawal as not exercised. Earrings are not returned for health safety reasons, since it is not possible to determine how they were tried on by you.

Also, the returned product must be accompanied by all the necessary documents you received upon receipt, otherwise the Company will not receive them as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms hereof.

For your convenience, the Company, together with the return form, encloses a "return receipt" form which bears the EASYMAIL / SPEEDEX logo, has the full details of the sender (yours) and recipient (our Company) filled in and states that the charge for the return cost is the recipient's. This form is scanned by the courier and accompanies the products you wish to return.

Returns policy

Please make your return within 14 days from the day you received your order. In order to make a return, it is necessary that the product is in excellent condition with the special markings (tags), the order receipt and the special return form.

NAENIAM does not follow a refund policy for product exchanges.

IN THE EVENT OF A RETURN, YOU HAVE THE OPTION:

1. Make an exchange for the same or another product in the store. (Applies only to orders within Greece and upon special arrangement for Cyprus).

Make your exchange at the NAENIAM BOUT I QUE store, having the product and the purchase receipt with you.

2. Make an exchange for the same or another product through our online store.

Make your change in the e-shop if you made your initial purchase from there.

Return the product very well packaged to avoid damage during transport, using the EASYMAIL or SPEEDEX service.

The cost of returning the product, which you are responsible for, is 6€ within Attica and 7.5€ outside Attica, with the obligation to return and resend the product to us (at the address: "STERGIOU MARIETA GEORGIOS||NAENIAM BOUTIQUE, Glyfada Attica, on Laodikis Street no. 40A, in the Municipality of Glyfada, ZIP Code 16674, Greece").

This amount will be deducted from your change or refund and therefore will not need to be paid to the shipping company. There is also the option to pay the courier directly. You will arrange what will apply with the Naeniam Service Department.

In case you choose to use any other shipping method of your choice, you will be fully responsible for the shipping costs, which you will pay to the shipping company you choose at the time of shipping the package. Your package must contain:

a. the product you are returning

b. the special return form that was in the original package you received, completed with the required information and selecting the box that says ''credit/exchange''

c. your receipt.

To reserve/hold the product you wish to exchange, you must place a new order following the same procedure as a regular cash on delivery order, simply to deduct the amount/balance resulting from your returned items, you must note the word ''Change'' in the ''Comments'' field.

Please note that the final amount with the credit will not be automatically shown to you when you place your order, it will be deducted from our accounting after your return is processed.

3. Credit your funds through our online store (For purchases through the online store), in the form of an electronic or printed Voucher , in order to make future purchases in our physical or online store.

Voucher validity period 30 days. If not used within this period, it loses its validity.

Applies to:

• All orders placed from Greece.

• For Cyprus, it only applies to orders placed with a Credit/Debit card or via PayPal.

• On a case-by-case basis for certain European countries.

Return the product very well packaged to avoid damage during transport, as above and follow the instructions above. Simply in order for the required credit voucher to be issued, you must note the word ''Change - Issue of Credit Voucher '' in the ''Comments'' field.

We remind you how:

• The return process usually takes 3-7 business days from the moment we receive the return at our company. This is because all returns go through the quality control process before they reach the online store offices for customer information. Therefore, when your return arrives at the online store offices, you will also receive the necessary information.

• In the event that a defect is found during the quality control of the returned product, the company must return the package to the consumer or contact the consumer to resolve the issue. Unwanted odors that the returned product may have can also be considered a defect.

• A change of preference from your initial choice regarding the “credit/exchange” of the returned item cannot be made after a period of 14 days has passed.

• Beyond the above period (14 days), the initial “credit/exchange” option cannot be changed to “refund”.

• The footwear must be tested on a soft carpet or surface, otherwise the Company will not accept footwear that has abrasions or shows signs of wear.

• For hygiene reasons, NAENIAM does not accept returns on tights, masks and earrings.

• It is clarified that for hygiene reasons, swimsuits should be tried on with the sticker attached and returned with it. Swimsuits returned without the sticker cannot be accepted.

• The address to which products to be returned to the e-shop must be sent is:

To the business with the name

"STERGIOU MARIETA GEORGIOS||NAENIAM BOUTIQUE" and the distinctive title " Naeniam Boutique ", based in Glyfada, Attica, at 40A Laodikis Street, in the Municipality of Glyfada, Postal Code 16674, in Greece (Tax Identification Number: 133619965, GLYFADA TAX OFFICE), tel. 211-4076779.

• Regarding payment methods and deliveries, the same applies as above in Section 3.4.